Privacy Policy

1) What we collect

• Account & contact details: name, username, email, phone, address (if provided), support messages.
• Transactional & service data: purchases/subscriptions (if applicable), preferences, login history, security events.
• Device & usage data: IP address, device identifiers, browser type, pages viewed, timestamps, referring URLs.
• Cookies/analytics: small files used for essential functions and to understand site performance.

2) How we use information

• Provide and operate the website and requested features.
• Verify accounts, prevent fraud, maintain security and integrity.
• Respond to enquiries and provide customer support.
• Improve content, performance and user experience (including analytics).
• Send service messages (e.g., security/changes). Marketing messages are sent where permitted; you can opt out via provided methods.

3) How we share information

We may share personal information with trusted service providers that help us run NorthernSpinz.com (e.g., hosting, analytics, email/support tooling, payment processing if used). We require them to protect information and use it only for providing services to us. We may also disclose information where required or permitted by law, or to protect users, our business, or the public.

4) International transfers

Some providers may store or process information outside Canada. Where this occurs, we take reasonable steps to ensure information is protected in a way that, overall, provides comparable safeguards to Canada privacy requirements (for example, contractual protections and provider security controls).

5) Data retention

We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law (e.g., dispute resolution, security, and compliance). We then delete or de-identify it where practicable.

6) Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure.

7) Your rights (Canada)

You may request access to, or correction of, personal information we hold about you. If we refuse a request, we will explain why (as required under the PIPEDA). To make a request, contact us using the details below.

8) Complaints

If you have a privacy concern, please contact us first and we will work to resolve it. You may also complain to the Office of the Privacy Commissioner (Canada).

9) Changes to this policy

We may update this policy from time to time by posting a new version on NorthernSpinz.com and updating the effective date.